Returns & Refunds
30-day returns
You can return most items within 30 days of delivery for a refund or exchange. Items must be unworn, unwashed and in their original condition with all tags attached.
Items we cannot accept
For hygiene reasons we cannot accept returns of underwear, swimwear or pierced jewellery unless they are faulty. Items marked final sale cannot be returned.
How to return an item
Email support@growellglobe.com with your order number and the items you want to return. We will reply with return instructions. Please don't send items back without contacting us first.
Returns address
Growell Global Sdn Bhd, No. 21-G, Avenue 1, Avenue Ampang, Taman Pandan Mesra, Ampang, 40170 Selangor, Malaysia
Return postage
Return postage is paid by the customer, unless the item is faulty or we sent you the wrong item. We recommend using a tracked service, because we cannot refund parcels that don't reach us.
Refunds
Once your return arrives and has been inspected, we will refund the item price to your original payment method. Refunds are processed within 5 business days of inspection; your bank may take a further 5–10 business days to show the credit. Original shipping charges are not refunded.
Faulty or incorrect items
If an item arrives damaged, faulty or isn't what you ordered, email support@growellglobe.com within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including postage.